AICC

Seize Overview

Seize integrates the core functions of various contact center solutions, and can be expanded to various tasks such as in/outbound integrated consultation as well as TM, collection, after-sales contact handling, and civil petition consultation. It is also a multilingual integrated consultation package that provides the core functions of an additional solution such as KMS, WFMS, & electronic signboards, for companies to quickly set up a consultation center at a low cost.

Product overview

Prompt & differentiated customer marketing through various channels & accurate customer information

The services customers need can be provided promptly through organic integration with other systems

Implement various campaigns

Key product features
  • 01
    Ease of use

    Provides user-centered in/outbound integrated consultation UI

    Implements 360˚Single View screen for each channel

    Activate communication such as bulletin board/chat/banner/Q&A

  • 02
    Standard architecture

    Secures web-based scalability & portability

    Based on web application standard framework

    Stable and easy maintenance

  • 03
    User-friendly interface

    Flexible structure that can accommodate various requests depending on the operating environment

    Possible to expand server to required capacity without replacing the existing system

    A solution whose stability has been validated through many references/ testimonials

  • 04
    Wide-ranging options

    Incoming call info. & scheduling management using IVR & CID

    Consultation work manual production function

    In-person visit reservation/ outcome management functions

System Layout
System Layout
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