Product overview
Provides data generation & learning for chatbot learning, & verification of this;
Bolsters scenario-based response to enable service immediately after launch;
Question patterns that deviate from the scenario are responded to with machine learning-enabled learned results.
Supports machine learning & scenario-based consultation in tandem
Key product features
-
01 Reduction in inflow of consultation calls
Secures virtual consultation channels through multiple channels such as website, mobile app, etc.
Reduces inflow of in-person chat & phone consultations by providing customer self-service using bot (chatbot, voice bot) services
-
02 Precise system integration & management
Integration with various chat channels such as website, app, social media, etc.
Knowledge management (KMS) integration for consultation knowledge & learning;
Integration of customer, product and legacy system information.
-
03 Monitoring & statistical reports
Real-time monitoring of status of operations, consultation, & customer responses
Sophisticated analysis, including success rate, results, & response rate analysis
Provides meaningful bot analysis reports that customers actually need
-
04 In-person consultation call transfer
If a customer requests to be transferred to a consultant during a chatbot/voicebot call, the in-person call transfer is executed promptly, and consultation summary information is delivered upon transfer.
System Layout
