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01 QM
(Quality Management)Call quality evaluation, call analysis evaluation table, listening to consultant's conversation recording, and call analysis evaluation and details
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02 E-LEARNING
Training: education course, schedule management, and extraction of trainees who require education
Testing: analysis of online tests and various test results
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03 PM
(Performance Management)Measurement of qualitative and quantitative performance of the center and its members, consultant's call productivity, QA evaluation, manager evaluation, and customer evaluation
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04 Analysis result
Call analysis report, KPI report, productivity report, QA evaluation outcome report, job test evaluation status outcome report
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05 HR
(Human Resources)Consultant HR management, time and attendance management, interview management, retired personnel management
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06 WFM
(Forecasting, Scheduling, Tracking)Calculation of the right number of consultants through prediction, scientific schedule management customized to the calculated required consultants, and prediction verification and verification and query of various center operation indices
