Product overview
Generate user behavior-related predictive information based on omnichannel-based customer journey analysis
Customer response incorporating hyper-personalized service through AI model-based journey analysis
Excellent product features
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01 Customer journey collection/ integration
Implements ‘Customer 360’ & ‘Single View’ by integrating distributed contact information
Timely collection/ conversion/ transformation & management of customer behavior data (3rd tool)
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02 Hyper-personalized service
Hyper-personalized product & service recommendations (NBO) based on customer experience data
Applies TA technology to analyze customer behavior & context in real
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03 AI technology application
Provides a digital information base using AI/deep learning platform
Continuously improves AI predictive information through repetitive/ reinforcement learning & optimization
System Layout
