It is an electronic complaint management solution that supports not only customer complaints, VOC, and system improvement but also consumer protection activities and customer satisfaction (CS) tasks and activities in compliance with the Financial Consumer Protection Best Practices of the Financial Supervisory Service (FSS).
Efficient management of consumer protection tasks
Streamlining of consumer protection task processes
Need to build a complaint system that meets the best practices of the FSS
Integration with consumer protection tasks
Re-establishment of complaints and VOC classification system
Preemptive response to external environmental changes
Establishment of a dedicated consumer protection department, ensuring the independence of the department (CCO: Chief Consumer Officer)
Improvements in work productivity with the standardization of VOC handling
Customer-tailored response services
Convenience of easily delivering a VOC
Improvement of employee capabilities using the accumulated information
