It is a customer consulting system that rapidly responds to customer requests through various channels such as telephone, email, SMS, fax, mobile, and chatting based on customer information and provides services required by customers through organic linkages with other systems.
Providing user-oriented in/outbound integrated consulting UI
Implementing a 360° single view screen for each channel
Promoting communications such as chatting, banner, and Q&A
Complaint receipt management for inbound customers
Supporting transfer functions to the relevant department of complaints
Management of complaint handling results
Preempting market change and strengthening sales competitiveness
Improvement of productivity through work standardization
Retaining and strengthening communication activities with customers
Log management of all accepted complaints and purchases, etc.
Log management of all contact activities of customers
Change histories of customer information
